STANDARD OF PERFORMANCE

SCHEDULE - II
(Information relating to levels of performance)
[Regulation 6 of the MSERC (Standards of performance) Regulation, 2006]

1	Period of the information: From 1.1.2010 to 31.12.2010
2	Total number of complaints received (Town areas)	= 14898 Nos
3	Total number of complaints attended (Town areas)	= 14898 Nos
4	Total number of complaints received (Rural areas)	= 18573 Nos
5	Total number of complaints attended (Rural areas)	= 18573 Nos
6	Amount paid due to shortfall in performance	= NIL
7	Categories of complaints or application	= NIL

Categories	Time schedule for setting the fault or breakdown right/disposing of the application	Total No. of Complaints received (Nos)	Time taken to set right the breakdown or to dispose of the application (Average Time)
Defects
i) Fuse breakdowns	Within 6 hours (T/A)	13073	Within 4 hours (T/A)
i) Fuse breakdowns	Within 24 hours (R/A)	14467	Within 19 hours (R/A)
ii) Supply line breakdown	Within 10 hours (T/A)	1456	Within 7 hours (T/A)
ii) Supply line breakdown	Within 48 hours (R/A)	2963	Within 33 hours (R/A)
iii) Transformer failures	Within 24 hours (T/A)	52	Within 19 hours (T/A)
iii) Transformer failures	Within 72 hours (R/A)	277	Within 66 hours (R/A)
iv) Metering Defects	Within 10 days (T/A)	38	Within 8 days (T/A)
iv) Metering Defects	Within 30 days (R/A)	70	Within 23 days (R/A)
v) Billing Defects	Within 5 days (T/A)	279	Within 4 days (T/A)
v) Billing Defects	Within 10 days (R/A)	796	Within 8 days (R/A)
Applications
i) For new connection	Within 7 days (T/A)	1111	Within 6 days (T/A)
i) For new connection	Within 14 days (R/A)	6141	Within 12 days (R/A)
ii) For additional supply connection	Within 5 days (T/A)	661	Within 4 days (T/A)
ii) For additional supply connection	Within 10 days (R/A)	503	Within 9 days (R/A)
iii) For changing phase service connection	Within 5 days (T/A)	90	Within 4 days (T/A)
iii) For changing phase service connection	Within 10 days (R/A)	75	Within 8 days (R/A)
iv) For change the name of consumer	Within 3 days (T/A)	164	Within 2 days (T/A)
iv) For change the name of consumer	Within 7 days (R/A)	234	Within 6 days (R/A)
v) Erection of Transformers/Sub station	Within 30 days (T/A)	12	Within 29 days (T/A)
v) Erection of Transformers/Sub station	Within 60 days (R/A)	62	Within 58 days (R/A)

Note: T/A – Town Area
R/A – Rural Area